Our Policies
Shipping Policy
Shipping Fees
Club Jibarito offers free UPS Next Day® shipping for online orders of $1,000 or more delivered within the continental USA. This includes insurance to cover the potential loss/theft of your item. We offer free 2-3 day shipping for online orders under $1,000, as well as orders shipped to Alaska or Hawaii. Orders under $1,000 may be upgraded to FedEx Priority Overnight® for a fee of $15.
Shipping Details
Your order delivery method is determined according to the total value of your order before tax. Your shipping method will be listed on your order checkout page. If your order does not qualify for UPS Next Day® and you need the package to be delivered overnight, please contact us.
UPS® requires a signature for all deliveries of $500 or more from Club Jibarito. This requirement is for your protection. Please do your best to ensure that the recipient of the delivery will be at home to receive the package.
If you have purchased multiple items, they may be shipped separately. In this case, UPS® will require a signature for each package delivered with items totaling $500 or more.
We can only deliver to a street address, not a P.O. box.
When Are Packages Shipped?
We do our best to ship every order as quickly as possible- ideally, on the day the item is purchased (assuming immediate, in-stock availability); however, there are a number of circumstances (including out-of-stock status, late-in-the-day purchase, etc.) that will necessitate a later shipping date.
Our shipping department is open 10:00am-5:30pm ET, Monday through Friday. Generally, we need to receive an order before 2:30pm ET, in order to ship it that day.
We will do everything that we can to meet any delivery requirements that you may have. As always, please do not hesitate to contact us with any special requests or questions.
Return Policy
If you are not 100% satisfied with your purchase or a gift that you received, we will be happy to accept a return for a full refund. You can return the item for up to 15-days from the purchase date. Products must be in the condition you received them and in the original box and/or packaging.Domestic Order Returns
Return shipping is free. We will provide you with a pre-paid UPS® domestic label to return the purchase to us. You may return your purchase in person to the most convenient Club Jibarito location or mail it to our store at: Club Jibarito 202 Calle del Cristo,San Juan, 00901
Privacy Policy
It is important to us that you feel comfortable interacting with Clubjibarito.com. For this reason, we want you to fully understand the priority that we place on the confidentiality of customer information.
We will keep you apprised of how we collect customer information through this Privacy Policy. This Policy may change over time, so please periodically check this page.
This Policy was last updated on July 2021.
Registration Information
We retain information provided by our visitors when registering for an account, including name, email address, mailing address and phone number. We utilize industry-standard encryption technologies when transmitting and receiving customer registration information. Moreover, we store customer registration information in a secure, confidential database.
Email Addresses
When visitors give us their email address (e.g., when registering for an account or signing up for Club Jibarito’s email newsletter), or send us any form of email correspondence, we retain their email address in our confidential, customer database. We do not sell our client email lists to third-parties. Your email address may be provided to a third-party payment processor when completing an e-commerce transaction or to a third-party review service subsequent to placing an e-commerce order. We may also use your email address to share Club Jibarito information with you about products or services that we think may be of interest. You may opt to not receive these emails at any time by clicking on the “Unsubscribe” link at the bottom of email communications. If you would like us to make sure that you do not receive Club Jibarito promotional emails in the future, please email us.
Mailing Addresses
If you provide a mailing address and request a catalog, you will receive periodic, promotional mailings from us.
Payment Information
For your security, we do not store full credit or debit card numbers to our customer database, nor do we save other sensitive cardholder data, including expiration dates or card security codes.
Cookies
Club Jibarito uses cookies to record visitor’s session information, including pages that a visitor views, the amount of time spent on different web pages and the items entered into their shopping bag when ordering. Cookies are required to add items to the shopping bag and purchase items through checkout.
Disclosure
We may disclose your personal information, if required by law, court order or a good faith belief that such disclosure is necessary to be in compliance with the law.
Trademark Policy
“Club Jibarito” and its logos are trademarks of Club Jibarito, Inc and JIF Trading, LLC. All other trademarks used on this site are the property of their respective holders and are hereby acknowledged, but are not limited to:
A. Lange & Söhne, Chopard, Hermés, IWC Schaffhausen, Jaeger-LeCoultre, Mont Blanc, Panerai, Roger Dubuis, Tamara Comolli, Tudor, Vacheron Constantin, Ulysse Nardin, Zenith
Trademarks and logos of luxury jewelry and watch brands are used for identification purposes only, in accordance with “fair-use” principles, and should not construe association with the luxury trademark owners. Although we are “authorized dealers” for many of the jewelry and watch brands that we sell, no affiliation with a jewelry or watch brand should be construed unless otherwise noted. For instance, we are not an authorized dealer for all of the brands associated with pre-owned watches or estate jewelry that we sell.
Product Photography
We do our best to accurately represent the size, and relative size differences, between our products. However, some articles may appear slightly smaller or larger than they are in reality. For some items, we do this intentionally to better display product details.
Item Availability & Price Changes
All items shown on the website are subject to prior sale. Although we attempt to display only products that are available for immediate purchase, occasionally we may have a product that is for sale on the website that is unavailable.
Product prices are subject to change. We reserve the right to cancel an order and refund a customer’s money, if we find that a price is listed incorrectly on our website. In addition, we reserve the right to change prices for the same product to reflect changes in our vendor’s suggested retail prices, fluctuations in demand or the cost of component materials for an item, etc.
Sales Tax
In compliance with local tax laws, Club Jibarito collects sales tax from purchases made in Puerto Rico.
